Terms of service

Welcome to Lake & Tail. By accessing or purchasing from our website, you agree to these Terms of Service.

1. About Lake & Tail

Lake & Tail is an outdoor lifestyle brand offering apparel and related products inspired by dogs, nature, camping, travel, and everyday adventures.

Our products are made to order and may be produced and fulfilled by third-party manufacturing and fulfillment partners.

2. Products and Product Information

We make every effort to display product descriptions, colors, images, sizes, and pricing as accurately as possible.

Colors may appear slightly different depending on your device or screen settings.

Product measurements are provided as a guide. Please review the size chart and product information carefully before placing your order.

3. Orders

When you place an order, you agree to provide accurate and complete information.

We reserve the right to refuse, cancel, or limit an order when necessary, including in cases of suspected fraud, pricing errors, inventory or fulfillment issues, or other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will issue a refund to the original payment method.

4. Pricing and Payment

All prices are displayed in U.S. dollars unless otherwise stated.

Prices may change without notice. Any price change will not affect an order that has already been confirmed.

Payment must be successfully completed before an order can be processed.

5. Made-to-Order Products

Most Lake & Tail products are made to order specifically for each customer.

Because products are produced after an order is placed, processing times may vary depending on the product, fulfillment provider, destination, holidays, and other circumstances.

Please review our Shipping Policy and Return & Refund Policy for additional information.

6. Shipping and Delivery

We work with third-party fulfillment and shipping providers to produce and deliver orders.

Estimated delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, customs processing, holidays, or other circumstances outside our control.

Customers are responsible for providing an accurate shipping address.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs may apply.

7. Returns and Refunds

Our products are made to order. Returns and exchanges are generally not accepted for change of mind, incorrect size, incorrect color, or ordering the wrong item.

If an item arrives damaged, defective, misprinted, or incorrect, please contact us according to our Return & Refund Policy.

8. Intellectual Property

All Lake & Tail logos, brand names, artwork, designs, graphics, photographs, text, and other original content on this website are owned by or licensed to Lake & Tail unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell, or commercially use our content without prior written permission.

9. Website Use

You agree to use this website only for lawful purposes.

You may not use the website to interfere with its operation, attempt unauthorized access, introduce malicious software, or engage in activity that could harm Lake & Tail, our customers, or our service providers.

10. Third-Party Services

Lake & Tail may use third-party services for payment processing, product production, fulfillment, shipping, analytics, email, and other business operations.

These third-party services may have their own terms and policies. We are not responsible for the independent policies or practices of third-party providers.

11. Limitation of Liability

To the extent permitted by applicable law, Lake & Tail will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited.

12. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be posted on this page with the updated effective date where appropriate.

13. Contact Us

If you have questions about these Terms of Service, please contact us at:

support@lakeandtail.com

Lake & Tail

Good Dog. Good Coffee. Good Morning.